At Viet Jewelers, we stand behind the quality of every piece we create. Enjoy peace of mind with our dedicated after-sales services:
Lifetime Polishing
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Free lifetime polishing for all jewelry purchased from Viet Jewelers.
Refund Policy
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If a fault is determined to be from our side, you are entitled to a full refund within 7 days of the purchase date.
Gold-Plated Products
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Free re-plating within 30 days for all gold-plated items.
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After 30 days, re-plating fees apply based on the specific item and prevailing service rates at that time.
Repair Service
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Free repair within 30 days for issues arising under normal use.
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After 30 days, repair fees apply depending on the item and current pricing.
International Customers
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For customers residing outside Vietnam, if the item is still within the guarantee period and requires repair due to our fault, we will provide compensation equivalent to the local repair cost at that time.
Lost Gemstones
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Free replacement of lost gemstones within 30 days of purchase (for eligible settings and normal use).
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For customers outside Vietnam, we will provide compensation equal to the value of the lost stone within the guarantee period.
Need Assistance?
If you experience any issue or require support with your jewelry, please don’t hesitate to contact us. Our team is always here to help ensure your Viet Jewelers piece remains as beautiful as the day you received it.
